Estate Agent and Letting Agent Reviews
 

Tenants Info

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Landlords Page

Why Choose Us?

We understand that letting your property, especially for the first time, can be a worrying experience and with this in mind our most important consideration is providing you the Landlord with the best possible service and the right tenant for your property.

We never forget that the property is your most important asset and we can confidently assure you that by instructing us to act as your Letting and Management Agents your asset will be in professional and caring hands.

A Personal Service

Because we are a small family firm, we are able to offer a personal service, with attention to detail, whilst at the same time maintaining a high standard of competence and professionalism.

Competitive Rates

Our fees are competitive and may be open to negotiation dependent on the level of Service required. We are particularly committed to investment Landlords and savings can be made on the smallest of portfolios.

Carefully Selected Tenants

Drawn from a continually updated register, all prospective Tenants are thoroughly referenced and credit checked. In some cases we will also require a guarantor.

Our Services

Letting Only

Our Letting Only Services includes marketing of the property and carrying out viewings, leading to the introduction and vetting of a prospective Tenant. This proving satisfactory, we then go ahead and prepare the tenancy agreement, and if required an inventory.

Following this, the first month’s rent and usually a tenancy deposit is collected and credited to the Landlord less our agreed fee. Managing the tenancy, including the maintenance and rent collection, will then be the responsibility of the Landlord.

Fee's, our standard Tenant find fee is 50% of one months rent, at a minimum of £295.00 NO VAT.

Full Management

This is our inclusive Service, which provides for the marketing of the property and carrying out viewings, leading to the introduction and vetting of a prospective Tenant. This proving satisfactory, we then go ahead and prepare the tenancy agreement, and if required an inventory. The Tenant will then be checked in against the inventory.

During the tenancy we carry out periodic inspection visits. Should these bring to light any maintenance issues, we will (within the confines of our Management Agreement) arrange or recommend any necessary repairs.

Collecting and processing of rental payments is also an important part of our Full Management Service. Rental balances will be credited automatically to the Landlord’s nominated bank account.

Towards the end of the tenancy, we liaise with the Tenant, with a view to renewing the tenancy agreement, or arranging to check them out and re-advertising the property to let.

This Service is suitable for Landlords who are not residing locally, or would rather not deal with the Tenants directly, preferring all aspects to be handled by an Agent.

***SPECIAL AUTUMN OFFER: FREE EPC OR GAS SAFETY CERTIFICATE for new managed properties so contact the office today, this applies to either properties you switch your management to Eden Lettings or for new rental properties which you require a tenant and FULL management.*** Quote Autumn Web offer when contacting the office.

Our Fees

We offer a competitive fee structure and can offer reductions on our standard charges for multiple property portfolios. Please telephone or email us to discuss your requirements. Benefits we are VAT free, competitive and pro-active giving you a quality service and value for money.

The full management fee is monthly at 9% no VAT with a set up fee of 40% of one months rent (minimum of £275.00 no VAT) for each new tenants. We charge 10% for overseeing work, which is over £150.00. The fee is fully inclusive.

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Preparing the Property

We have found that a good relationship with Tenants is the key to a smooth-running tenancy. As Property Managers this relationship is our job, but it is important that the Tenants should feel comfortable in their home, and that they are receiving value for their money. It follows therefore that a well presented and maintained property in a good decorative order will go towards this, whilst also achieving a higher rental figure. Tenants are also more inclined to treat such a property with greater respect.

General Condition

Electrical, gas plumbing, waste, central heating and hot water systems must be safe, sound and in good working order. Repairs and maintenance are at the Landlords expense unless misuse can be established. Interior decorations should be in good condition and preferably plain, light and neutral.

Furnishings

Your property can be let fully furnished, part furnished or unfurnished. Which of these is appropriate will depend on the type of property and local market conditions. We will be pleased to give you advice on whether to furnish or not and to what level. As a minimum you will need to provide decent quality carpets, curtains and light fittings. Remember that there will be wear and tear on the property and any items provided.

Personal items, ornaments etc.

Personal possessions, ornaments, pictures, books etc. should be removed from the premises, especially those of real or sentimental value. Some items may be boxed, sealed and stored in the loft at the owner’s risk. All cupboards and shelf space should be left clear for the Tenant’s own use.

Gardens

Gardens should be left neat, tidy and rubbish free, with any lawns cut. Tenants are required to maintain the gardens to a reasonable standard, provided they are left the necessary tools. However, few Tenants are experienced gardeners, and if you value your garden, or if it is particularly large, you may wish us to arrange visits by our regular gardener.Decking must be clean and maintained.

Cleaning

At the commencement of the tenancy the property must be in a thoroughly clean condition, and at the end of each tenancy it is the Tenants' responsibility to leave the property in a similar condition. Where they fail to do so, cleaning will be arranged at their expense.

Information for the Tenant

It is helpful if you leave information for the Tenant, e.g. on operating the central heating and hot water system, washing machine and alarm system, and the day refuse is collected etc.

Keys

You should provide one set of keys for each Tenant. Where we will be managing we will arrange to have duplicates cut as required.

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Other Considerations

Before a property can be let, there are several matters which the owner will need to deal with to ensure that the tenancy runs smoothly, and also that he/she complies with the law. We provide summarised information below. If you require further advice or assistance with any matter, please do not hesitate to contact us:

Mortgage

If your property is mortgaged, you should obtain your mortgagee’s written consent to the letting. They may require additional clauses in the tenancy agreement of which you must inform us.

Leaseholds

If you are a leaseholder, you should check the terms of your lease, and obtain any necessary written consent before letting.

Insurance

You should ensure that you are suitably covered for letting under both your buildings and contents insurance. Failure to inform your insurers may invalidate your policies. We can provide information on Landlords Legal Protection, Rent Guarantee Cover and Landlords Contents and Buildings Insurance if required.

Bills and regular outgoings

We recommend that you arrange for regular outgoings e.g. service charges, maintenance contracts etc. to be paid by standing order or direct debit. However where we are managing the property, by prior written agreement we may make payment of certain bills on your behalf, provided such bills are received in your name at our office, and that sufficient funds are held to your credit.

Council tax and utility accounts

We will arrange for the transfer of Council Tax and utility accounts to the Tenant. Meter readings will be taken, allowing your closing gas and electricity accounts to be drawn up. All these matters we will handle for you, however British Telecom will require instructions directly from both the Landlord and the Tenant.

The inventory

It is most important that an inventory of contents and schedule of condition be prepared, in order to avoid misunderstanding or dispute at the end of a tenancy. Without such safeguards, it will be impossible for the Landlord to prove any loss, damage, or significant deterioration of the property or contents. In order to provide a complete Service, we will if required arrange for a member of staff to prepare an inventory and schedule of condition, at the cost quoted in our Agency Agreement.

What is an Assured Shorthold Tenancy?

Most tenancies will automatically be Assured Shorthold Tenancies (ASTs), provided the rent is under £100,000 a year and the property is let to private individuals. Tenancies are usually granted for an initial fixed term of either 6 to 12 months. When the fixed term has expired the landlord is able to regain possession of the property provided he gives two months written notice to the tenant.

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Health and Safety, and other Legal Requirements

The following requirements are the responsibility of the owner (Landlord). Where we are managing the property they are also our responsibility. Therefore where we are managing we will ensure compliance, any costs of which will be the responsibility of the landlord.

Gas

Annual safety check: Under the Gas Safety (Installation and Use) Regulations 1998 all gas appliances and flues in rented accommodation must be checked for safety at least every 12 months by a Gas Safe registered engineer. They must be maintained in a safe condition at all times, records kept for at least 2 years, and a copy of the safety certificate given to each new tenant before their tenancy commences.

Electrical

There are several regulations relating to electrical installations, equipment and appliance safety, and these affect landlords and their agents in that they are 'supplying in the course of business'. They include the Electrical Equipment (Safety) Regulations 1994, the Plugs and Sockets Regulations 1994, the 2005 Building Regulation - 'Part P, and British Standard BS1363 relating to plugs and sockets. Although with tenanted property there is currently no legal requirement for an electrical safety certificate (except in the case of all HMOs) it is now widely accepted in the letting industry that the only safe way to ensure safety, and to avoid the risk of being accused of neglecting your 'duty of care', is to arrange such an inspection and certificate.

Fire

The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (amended 1989 & 1993) provide that specified items supplied in the course of letting property must meet minimum fire resistance standards. The regulations apply to all upholstered furniture, beds, headboards and mattresses, sofa-beds, futons and other convertibles, nursery furniture, garden furniture suitable for use in a dwelling, scatter cushions, pillows and non-original covers for furniture. They do not apply to antique furniture or furniture made before 1950, and certain other items. Non-compliant items must be removed before a tenancy commences.

Smoke Alarms

All properties built since June 1992 must have been fitted with mains powered smoke detector alarms from new. OCTOBER 2015 legislation requires smoke alarms to be fitted in ALL tenanted properties (including HMOs), one on each floor of a building.
We strongly recommend that the Landlord fit at least one CO Carbon monoxide alarm in a property, for properties with solid fuel burning appliances legislation October 2015 means a CO alarm must be fitted in EACH room with a solid fuel burning appliance. At any new Tenancy the smoke detector and CO Alarm must be working fully and confirmed to the Tenant at the commemcement of the Tenancy.

Is your property a House in Multiple Occupation (HMO)?

If your property is on 3 or more levels and let to 5 or more tenants comprising 2 or more households (i.e. not all of the same family) it will be subject to mandatory licensing by your local authority. Whether mandatory licensing as above applies or not, if there are 3 or more tenants not all related in any property, it is still likely to be an HMO, and special Management rules will apply. We offer a full management service or Tenant find service for HMO's.

The Housing Health and Safety Rating System (HHSRS)

The HHSRS provides an analysis of how hazardous a property is through assessment of 29 potential hazards found in housing. Landlords have to maintain their properties to provide a safe and healthy environment. The HHSRS is enforced by local authorities.



Legionella Risk Assessments

Landlords and Letting agents are required to assess the risk of, and, if necessary, combat Legionnaires Disease.
The first line of defence is to carry out a Legionella risk assessment, which helps to identify the presence of Legionella, the bacteria that causes the disease.

What is Legionnaires Disease?

Legionnaires Disease is fatal in up to one in three cases. It’s caused by the bacteria known as Legionella, and is a pneumonia-like illness. It normally thrives in water that is at the right temperature for bacteria to grow, e.g. rivers and lakes – but this also means it can spread through hot and cold domestic water systems.

As such, the Health and Safety Executive (HSE) have a code of best practice for landlords in order to reduce the percentage of risk. This code includes:


• The requirement of landlords to carry out, whether by themselve.

• The requirement of landlords to take action on this assessment if any problems are found.

Where is Legionella likely to be found?

• In water at a constant temperature between 20 and 45 degrees.

• Disused or rarely used showers and taps, where rust and scale can be common place.

• In areas of a water system where the water is stagnant for periods of time.



The Disability Discrimination Act 2005

The DDA 2005 addresses the limitations of current legislation by extending disabled people’s rights in respect of premises that are let or to be let, and commonhold premises. Landlords and managers of let premises and premises that are to let will be required to make reasonable adjustments for disabled people.



How To Rent Booklet, The Checklist for Renting in England

This booklet found on https://www.gov.uk/government/publications/how-to-rent, must be provided at the commencement of every new Tenancy from October 2015.



Energy Performance Certificates

EPCs are required for all tenanted property in England & Wales, Scotland, and Northern Ireland. Landlords offering property for rent are required by law to provide prospective tenants with an Energy Performance Certificate for their property. The certificates must be provided free either when (or before) any written information about the property is provided to prospective tenants or a viewing is conducted. An EPCs is valid for 10 years. We can arrange an EPC inspection for our landlord clients upon request, just call. From October 2015, an EPC must be provided at the commencement of the Tenancy and the Landlord/Agent is to obtain proof of this.

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Overseas Landlords and Income tax

When resident in the UK, it is entirely the Landlords responsibility to inform the Revenue & Customs of rental income received, and to pay any tax due. Where the Landlord is resident outside the UK during a tenancy, he will require an exemption certificate from the Revenue & Customs before he can receive rental balances without deduction of tax. Where we are managing the property we will provide advice and assistance on applying for such exemption. No additional costs to the landlord for processing overseas tax.

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Tenancy Deposit Protection

All deposits taken by landlords and letting agents under Assured Shorthold Tenancies (ASTs) in England and Wales, Scotland, and Northern Ireland must now be protected by a tenancy deposit protection scheme. To avoid any disputes going to court, each scheme is supported by an alternative dispute resolution service (ADR). Landlords and letting agents can choose between two types of scheme; a single custodial scheme and two insurance-based schemes. More information on request.

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The above is a brief summary of landlords' responsibilities and of the laws surrounding tenanted property. We hope that you find it useful. If there are any aspects of which you are unsure, please ask us. We look forward to being of assistance to you in the letting and management of your property. If you wish you can print this page by using your browser Print option.



TESTIMONIALS:-


As an independent family run local letting & property management company , we started the Company in January 2012 and we feel as a local independent agent our reputation is key to our success, we pride ourselves on our reputation that has built up from day one.

We are building up a portfolio of 'fully managed' properties throughout the area and also deal with many others on a 'Let Only Tenant find' basis.

If you have an empty property, we can minimise this void period, we work quickly to rent the property and quickly for the referencing and credit checking, enabling us on some occasions to get tenants in within days.

Please see below what our Clients both landlords and tenants have had to say about us.

Testimonials from Landlords


By 'Cynthia Kerslake' on http://www.allagents.co.uk/eden-lettings-and-property-management/



Would you use the agent again? YES

Found us a tenant pretty much next day after coming to view/take pictures of the property, would highly recommend. They have an excellent system in place.



Comments on the Agents fees



“VERY REASONABLE COMPARED TO OTHER LETTING AGENTS”

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By 'Rob' http://www.allagents.co.uk/eden-lettings-and-property-management/



Would you use the agent again? YES



John and Gemma of Eden Lettings have been most helpful and actioned any issues I have had immediately. I would reccommend them to any prospective customer as they know how to get things done on the spot, communication is fantastic. Give them a try you will not be dissapointed.

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“Eden lettings have provided an excellent, round-the-clock and personal service. I have no hesitation in recommending them to anybody looking for a Lettings Agent” Best Wishes, Linda Jordon, Totnes Landlord.

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By 'Roy Dakin' Lettings (as a Landlord)
Quoted from http://www.allagents.co.uk/eden-lettings-and-property-management


Experience:

Would you use the agent again? YES

The Agents Managed a property in the Paignton area for the last 4 years. The team if not immediately available, will contact you in a reasonable time to deal with your request or problems.

Have found them to be courteous and efficient in all matters relating to the rental of my propery.

Comments on the Agents fees

“VERY REASONABLE. PUTS BIGGER COMPANY'S TO SHAME.”

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By 'Trevor Barfoot C.Build E FCABE MCIOB AssocRICS'
Quoted from http://www.allagents.co.uk/eden-lettings-and-property-management
Services:
Lettings (as a Landlord)

Would you use the agent again? YES

I have now used their Tenant finding service on 4 occasions over the last two year. John and Gemma Sibbald have always been quick and efficient at finding a tenant. They carry out the financial checks with diligence so that you can be assured they are finding good tenants. They arrange the signing up of guarantors and tenants and will complete the inventory as well. In fact they have been so efficient that I know use them to complete the outgoing tenants details and check that everything is in order.

Comments on the Agents fees:
“THEIR CHARGES ARE COMPETITIVE AND ALL ROUND AN EXCELLENT SERVICE, WELL WORTHY OF THE 5 STAR RATING THAT I HAVE GIVEN THEM.”

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I wish to say that I have found John & Gemma from Eden Lettings are excellent for my property & to the tenants.
Much better than my last bigger local Agent.
I am very happy to recommend them to all.
Angela Salvidge.
Quoted from www.allagents.co.uk/eden-lettings-and-property-management

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By 'Jon'
Quoted from www.allagents.co.uk/eden-lettings-and-property-management


Experience:

Would you use the agent again? YES

I have used Eden Lettings for a couple years now and have had two tenants. Eden have guided me through all the processes to ensure I knew what was going on and have acted on my concerns promptly and professionally. I have been fully updated about any issues occurring and again these issues whether it be repairs or not have been sorted with no issues. Due to their professionalism promptness and all round good service I have no concerns about the property at all.

Comments on the Agents fees

“COMPARED TO A LOT OF AGENCIES THE FEES CHARGED ARE REASONABLE. FROM STORIES I HAVE HEARD OF OTHER LOCAL AGENTS WELL WORTH THE MONEY. THEY ARE NOT THE CHEAPEST BUT THEY ARE NOT THEY ARE NO WHERE NEAR THE MOST EXPENSIVE AND FOR THE SERVICE THEY OFFER I AM HAPPY TO PAY THAT LITTLE EXTRA THAN THE CHEAPEST AS THEY OFFER PEACE OF MIND.”

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By 'Anita Chisholm'
Quoted from www.allagents.co.uk/eden-lettings-and-property-management
Services:
Lettings (as a Landlord)
Postcode
TQ9
Experience:
Would you use the agent again? YES

I have used Eden Lettings over a period of about 5 years for tenant-find-only and inventory services.
They have not put a foot wrong. They are consistently professional and happy to give general advice at all times (which, as a landlord with a small portfolio of properties, I have needed from time to time ....often on matters that were not directly involved in).
Their standards of professionalism have been maintained which is particularly impressive.
I would not hesitate in recommending them to any other landlord, and I imagine they would get an equally good review from tenants as I have never had any negative report from any tenant or prospective tenant. My only mildly negative comment would be that it is rare to get an immediate reply when telephoning them. Having said that they ALWAYS return to messages promptly. The fact that phone are answered by a machine initially might just be because they are a small family firm without an office full of people....and this might be one of the reasons they are able to keep their charges competitive. As I said, this has never resulted in an actual problem because they do respond to messages promptly.....although it would be good to get an immediate reply sometimes! They certainly meet and often exceed the standard of service that I get from the bigger and perhaps better known agents which have multiple offices throughout the region, and Eden's inventory services are CERTAINLY better and more thorough.

Comments on the Agents fees
“Good value”

Thank you for your feedback, we always listen to our customers feedback, and update our clients of this, we have now taken on a part time administrator therefore being able offer a better service to our clients.

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• 'Service couldn't be bettered'

Top rating in all areas, quote 'the service provided couldn't be bettered'

Landlord: property in Brixham - J Seear.

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One less stress for us

'Fabulous level of service, one less stress for us. Felt like we were in good hands. Thank you.
Mr R B-.

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• PROFESSIONAL, DELIVER THEIR PROMISES

'Having previously had horrendous dealings with lettings agents as both a tenant and now landlord I don't have much faith in the them.

HOWEVER, Eden Lettings are AMAZING, PROFESSIONAL and DELIVER THEIR PROMISES, they buck the trend of useless lettings agents! I would highly recommend them to anyone and only wish they had existed when we first started letting our flat.

Thank you very much for your hard work!'S A Brixham.

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• Would highly recommend

'Excellent service, would highly recommend Eden Lettings & Property Management, as a member of the Devon Landlord Association, Eden Lettings & Property Management was recommended to me and I recommend the services to other Landlords'

S M Torquay Property.

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• I would use you again

'I wish to thank you for your professional service. I would use you again and will recommend Eden Lettings to other Landlords'.

A M, Paignton.

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• Extremely cost effective

Many thanks for finding such a good tenant, again!

Your service was exceptionally efficient and comprehensive, and extremely cost effective.
Regards

J Seear - Brixham.

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• certainly recommend you

I first made contact with you in the middle of June, and within two weeks you had found a suitable tenant. The photographs you displayed on the various web sites were first class. I would certainly recommend you and I look forward to working with you in the future.
I wish you well. With kind regards Mr R H, Torquay August 2012

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• Exceptional service

'Exceptional service at very reasonable price, even got me some free loft insulation' Mr G A, Paignton Landlord.

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• First Class

I first made contact with you in the middle of June, and within two weeks you had found a suitable tenant. The photographs you displayed on the various web sites were first class. I would certainly recommend you and I look forward to working with you in the future. I wish you well. With kind regards Ray Harrington, Torquay

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• Brilliant

I have employed the services of Eden lettings to find tenants for 2 properties in Paignton and on both occasions they have been Brilliant.

Great attention to detail, very professional and thorough, dedicated and extremely fast in finding suitable tenants.

Don't waste your time going anywhere else, Eden Lettings will deliver on all points. Mike & Judith, Paignton'.

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• I have been pleased I have been with the service you have given me over the past year, since the first successful letting!!

Dear Gemma and John, 'I have been meaning to write to you for some time. I wanted to say how pleased I have been with the service you have given me over the past year, since the first successful letting of ****** Cottage back in February 2012. You may remember that you turned that around within a week when several other agents had been trying for some two months without success'.

'The old established agents are charging as much - or even more - than they used to. this is despite the fact that the service they offer has shrunk to negligible.'

'I have been really impressed with your operation, you have got it exactly right in my opinion. A reasonable fee, but you're in depth attention to detail regarding landlords, applicants, document generation, website, and check in - has been exactly what I have needed over this past year. Of course the fact that you don't charge VAT makes it even more affordable, although that may change if your business grows as I fully expect that it will!' 'I look forward to a long and mutually beneficial business relationship between us.' 'Many thanks'.

Mrs Chisholm -Totnes.

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• I found Eden lettings efficient and helpful and always available.
I haven't used an agency for a number of years however I had problems with a tenant and simply needed to find good tenants who would not trash my property.
Eden lettings found me a good tenant and were most helpful and only charged their agreed fees with no hidden costs. I am happy to recommend them.

Avril M Sime.

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• Moh Shafie - Google review.

(https://www.google.co.uk/#q=eden+lettings+paignton&lrd=lrd)

Eden Lettings have let many of our properties, and they have always acted professionally, and their service has always been excellent. We highly recommend EDEN LETTINGS. Moh Shafie

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• We would thoroughly recommend Eden Lettings to any landlord.

Having experienced typically poor service from a larger national letting agent it has been a blessing to discover Eden Lettings. The transfer to Eden was seamless and promises made by them during initial conversations were carried out without fuss or delay.

Once up and running, everything is dealt with in a calm professional manner. Eden Lettings take any new problems or events in their stride and ensure any issues are communicated quickly and efficiently, preventing them from becoming major concerns.

We have no reasons whatsoever but to recommend highly Eden Lettings for their professional and reliable services.

Mr James, Torquay Cottage.

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• I have used Eden Lettings for some time now and have always been impressed with their professional and friendly management style. I would recommend Eden Lettings without reservation. Paignton Properties: M Larkin.
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• “ I can highly recommend Eden Lettings as a highly professional yet personal service provider after I recently placed my property in their capable hands for letting out.
They led me through the process clearly and efficiently, making many helpful recommendations to me as the landlord.

I felt very special in the way I was treated! I have been impressed with the attention to detail, the reasonable fees and the speedy way they got a tenant into the property.
Eden Lettings is an awesome team! Jane.”

Paignton Property Landlord J Hackett.


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• It's been a pleasure to leave some feedback for the service which we received over the past year. Our house in Torquay is well looked after by Eden Lettings and when we took different quotes from several agencies Eden Lettings ticked all the boxes and they seem very reasonable. We would like to thank Gemma for being so informative and the way things are dealt with. Being an overseas landlord we are more than happy with the way the property has been looked after and are happy with the prompt communication . We would definitely recommend Eden Lettings to our friends.
Mr and Mrs Chandra Brisbane Australia - OVERSEAS LANDLORD

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• By 'Jane' on www.allagents.co.uk

Services: Lettings (as a Landlord) Staff Member Gemma Sibbald Postcode TQ3 Experience:
Would you use the agent again? YES

I have been very impressed with all aspects of the service that I received from Eden Lettings. I found Gemma gave me much helpful advice about all sorts of aspects of the process of letting out my property. She behaved at all times with impeccable professionalism while at the same time making me feel like I was getting special treatment in a very personal way. I found that very refreshing, honest and reassuring. I have been impressed with the speed and efficiency with which Eden Lettings got everything organised in spite of some challenges I must have given them! The faith I have in them to look after things for me is worth its weight in gold. They are a special team.

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• By 'G. Atkins' on www.allagents.co.uk

Services: Lettings (as a Landlord) Staff Member Gemma Sibbald, John Sibbald Postcode TQ14

Experience: Would you use the agent again? YES

I use Eden lettings because they are efficient and reasonably priced. They seem to be able to get good tenants quickly, and reference them properly. If they are not sure about a prospective tenant, they seem happy to discuss it with me. They do an inventory service which I use that is very thorough and I get a PDF copy emailed to me, as with the AST and statements. Their time keeping and general communication is also very good.

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Testimonials from Tenants


*'Karen Taylor'.
Quoted from http://www.allagents.co.uk/eden-lettings-and-property-management
Services:
Lettings (as a Tenant)
Postcode tq4
Experience:
Would you use the agent again? YES
My autistic daughter and her autistic fiancé required a property that was quiet and in a good area. When I approached Eden Lettings they went out of their way to make sure their requirements were met. Any problems were dealt with in a very professional way and communication was always made with myself on a very friendly basis. We cannot thank them enough for going out of their way to make our complicated lives easier! As a family, we cannot thank them enough!
Comments on the Agents fees
“VERY GOOD AS THE PROPERTY WAS ABSOLUTELY IMMACULATE.”
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• Thank you

'I would like to say thank you to yourself and John, I think the whole thing has gone smoothly & how great the agency has been, thanks again'. N Howes.

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• I am very happy in our new home

'Eden Lettings & Property Management managed to find us a property that was clean, homely and took our pets, I am very happy in our new home. Thank you Eden Lettings. L Lockwood.

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• Prompt, reliable professional service

'I was very pleased with your prompt, reliable and professional service leading to me finding a gem of a property to live in. G Allsop 2012

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• Peace of mind and professionalism

'We couldn't of been happier with the service we received. the agent fees were a small price to pay for peace of mind and professionalism we experienced. we were always kept in the picture and knew what was happening throughout. we would highly recommend Eden Lettings. A very happy tenant.
K Hale & H Hill Brixham..

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• Approachable and professional agent

'We've rented for years and you were the most approachable and professional agent we've met:-) makes a big difference!' K B.

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• I would highly recommend Eden Letting & Property management, I found them to be very reliable.

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Hello Gemma,

I love my new home, and ***** is a really kind landlord.

"I would highly recommend Eden Letting & Property management, I found them to be very reliable, and savvy with the details of the flat that I rented. All the documentation and paper work was quickly and efficiently dealt with, and a safe deposit protection in place for both the renter and the landlord. The personal service was superb and I felt like a valued and important customer, they went to great lengths for me because I did not view the place or meet the landlord, I just moved in and this is not normal procedure, however the photographs and the descriptions given to me by them were accurate and I felt as though I had actually seen the flat. Thumbs up to them, and a big thank you for a job well done"


Erika Paignton.

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• 'Thank you for all your help, John has been brilliant.' Torquay Tenant, Sarah F.

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• By 'Kurt and Holly' on www.allagents.co.uk

Services: Lettings (as a Tenant)Postcode TQ5 Experience: Would you use the agent again? YES

Fantastic service throughout the moving process, very friendly and always kept us in the loop and left no feeling of concern or uncertainty. Everything was done for us and very reasonable fees too. 100% recommended by me and my partner.

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Residential Letting & Property Management Specialists

Eden Lettings & Property Management Limited. Registered Office Address: Grosvenor House 1 New Road Brixham Devon TQ5 8LZ. Company Number 7923523